Refund policy

All works are unconditionally guaranteed to be authentic and as described.

All items are returnable within 72 hours of receipt if found not to be as described (please give prior notification by phone or email) to start the process. safe return shipment is the client's responsibility.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shopdelakeltd@delake.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. All returns must be mailed to our Canadian address.

You can always contact us for any return questions at shopdelakeltd@delake.com

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
If you would rather do an exchange than a return please contact us and we will process the exchange.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.